- Google: shown in search and Maps for every location
- Healthgrades, Vitals and WebMD: provider profiles patients find by name
- Yelp and Facebook: used by many local patients
- Insurance directories: some plans show ratings in their provider search
More real reviews, better replies and a clear view of what patients say about you online. All done within privacy rules.
Real reviews, careful replies
Reputation management for doctors is about making sure your online reviews reflect the care you actually give. Most happy patients never leave a review, while unhappy ones often do. A simple system for asking and replying changes that balance.
Patients read reviews on Google, Healthgrades and other sites before they book. Your star rating and your replies both shape their decision.
We set up review requests, monitor new reviews, draft careful replies and report on your reputation each month. That is online reputation management for doctors done with patient privacy first. For groups, medical reputation management covers every provider.
Google is usually the first place patients see reviews, right next to your Maps listing. It is not the only one.
We claim and check each profile, fix wrong details and make sure every one points to the right phone number and address.
Our doctor reputation management services focus on real patients and honest feedback.
Simple text or email requests sent to patients after a visit.
New reviews on Google and major health directories tracked in one place.
Professional replies drafted for your approval, positive or negative.
A calm process to respond publicly and resolve issues privately.
Accurate hours, services and photos on your listings.
Rating trends, review counts and common themes each month.
Replying to reviews has one rule above all: never confirm that a reviewer is a patient. Even a friendly reply can share protected health information if it mentions a visit or treatment.
We draft every reply with these rules and send it to you for approval.
The best way to improve your rating is to ask more of your happy patients. We help you do that the right way:
Honest, steady review growth protects you from policy problems on review sites and builds real trust.
Fake or bought reviews put a practice at real risk. A Federal Trade Commission rule that took effect in October 2024 bans fake reviews, buying positive or negative reviews, hiding the reviewer’s connection to the business and using threats to suppress negative reviews.
Google also says businesses must not discourage negative reviews or selectively ask only happy patients. We send review requests to every patient the same way and never offer rewards for a review.
HIPAA applies to replies too. In 2022, a California dental practice paid $23,000 to settle after it disclosed patient information while replying to reviews on Yelp.
Sources: FTC rule on consumer reviews, Search Engine Land on Google’s review guidelines and HHS, New Vision Dental settlement.
Each month you get a short report your whole team can read in a few minutes.
The themes matter most. When several reviews mention the same issue, fixing it in the office does more for your rating than any reply.
A monthly routine you can count on.
We review your current ratings, listings and past replies.
Review requests are set up to go out after visits.
New reviews are tracked and replies drafted for your approval.
Monthly reports on ratings, volume and themes.
Getting started
Five simple steps from the first call to measurable results.
1
Tell us about your practice, your goals and the patients you want more of.
2
We look at your current online reviews and show what is holding you back.
3
You get a clear plan, timeline and price before any work starts.
4
We set up and launch review requests and replies, following healthcare privacy and ad rules.
5
Monthly reports show calls, bookings and what we will improve next.
Ask every patient after the visit with a short link by text or email. Consistent asking is the biggest driver of more reviews.
Yes, but carefully. Replies should never confirm the person is a patient or mention care. Invite them to contact the office privately.
Only reviews that break a site’s policies, such as spam or offensive content, can be reported for removal. Honest negative reviews usually stay, so a good reply matters.
Yes. Our Austin team supports practices in all 50 states.
No. The FTC rule bans incentives tied to positive or negative reviews, and most review sites ban rewards for reviews altogether. The safest approach is to ask every patient the same way, make it easy with a direct link and never offer anything in return.
Most practices see new reviews within the first weeks after requests start, because many happy patients simply were never asked. Growth depends on patient volume and how quickly requests go out after a visit. We report new reviews and average rating each month.
Replying to most reviews shows patients you are listening. Thank people for positive reviews without confirming they are patients. For negative reviews, reply briefly, avoid any details of care and invite the person to call the office. We draft replies for your approval so every response stays HIPAA-safe.
If a review breaks the site’s rules, such as a fake review or one from someone who was never a patient, we report it through the proper process. Review sites decide what to remove. Honest negative reviews usually stay, so a calm, careful reply is the best response.
Tell us about your practice. A billing specialist will get back to you within one business day.
5900 Balcones Drive STE 100, Austin, TX 78731
Open 24 hours, 7 days a week
Tell us about your practice and current reviews. The review is free, and we reply within one business day.
